CQC Rating

At Ashbrook Court Care Home we are committed to providing high quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

  • People told us they were treated with dignity and respect and their independence was promoted where appropriate.
  • One member of staff told us, “The registered manager is brilliant, they are calm and lovely, I feel very supported.
  • One person told us, “The care I get is very good. The staff are generally very pleasant, kind and caring.” A third person told us that they were happy with the care and support they received, particularly as they were no longer living on their own.
  • Staff were attentive to people’s needs, whether it was supporting a person with their personal care needs, supporting someone to eat and drink or assisting people to mobilise within the home environment and this was particularly positive.
  • People using the service told us that the management team were visible and approachable.
  • People told us they were treated with care and kindness and received appropriate care and support to meet their needs
  • Suitable arrangements were in place for staff to receive an induction and formal supervision. Staff confirmed they were supported.
  • Staff responded to people’s need for support and demonstrated appropriate concern for their wellbeing and people told us they were happy with the care and support provided by staff.

Our home manager, Torie Pollard is here to help you and your family.
If you have a care enquiry please contact Torie on: 0203 434 1632.
Looking for a job at Ashbrook Court?