Letters Of Thanks

Syra, February 20, 2018

My mum was referred to Ashbrook Court Care Home for nursing care. I was impressed with the room, its cleanliness and the standard of care provided by Ashbrook. As I visited my mum quite a bit in her short time there I could see the care and attention she received was of a high standard, with the staff showing real compassion and professionalism. This was such a weight and off my mind, as my mum was very ill and sadly passed away – but the team at Ashbrook worked to make sure she was comfortable at all times and ensured her dignity in her final days.

I would like to thank the team who provided my mum and me with incredible support at this difficult time.

Jane, January 15, 2018

Mum had 2 lots of respite in this home while I was on holiday and each time she came out she said: “I think I could live here”.

Mum had had numerous falls and was not taking care of herself whilst in her flat and has now been in Ashbrook Court for just over a month. She praises the food and the staff to me regularly. One of the main differences which I have noticed is that mums mobility has significantly improved and have even seen her on a couple of occasions walking quite ably without using her stick which she would never have done before. She enjoys the exercise activities in the home and walks a lot more which I put down to her increased mobility.

The manager and all other team members are very approachable and actually listen to you if you have any questions or queries. I have been there numerous times when it is meal times and I must agree with mum, the quality of food is lovely.

Mum enjoys the company as well as the activities and is brighter in herself both physically and mentally!

Kevin & Shelia, January 6, 2018

Dear Torie

We want to take the opportunity to thank the whole team at Ashbrook Court for the way you looked after Edna during the most challenging and difficult time of her life.

Edna had been moved to Ashbrook from a very badly managed home. The contrast could not have been greater. We soon realised that we could have total confidence in the professional standards and the kindness and care showed by the staff towards her. This was particularly important as her ability to communicate declined and your team had to anticipate her needs and wants.

We also appreciated the sensitive support we received from everyone and want to thank you for this as well.

With very best wishes to you all,

Yours sincerely

Kevin & Shelia

Our home manager, Torie Pollard is here to help you and your family.
If you have a care enquiry please contact Torie on: 0203 434 1632.
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