Letters Of Thanks

Esther, October 26, 2015

As soon as I visited Ashbrook Court I immediately felt my father would be in safe, kind and caring hands. While we waited for a room to become available the Manager visited my father in hospital to introduce herself and on the day he became a resident everyone went out of their way to welcome him, and reassure me. He had been in hospital for 10 weeks, was recently bereaved and confused, and this, plus his deafness and poor eyesight, were all carefully noted and now, several months later, he has settled well and is at home. He has a lovely bright room, with a door into the well maintained and pretty garden. He is so well looked after, but encouraged to be as independent as possible. He is treated with dignity and kindness. We are welcomed as visitors whenever we like, and have got to know many of the staff. Recently we attended an award ceremony at Ashbrook Court, and enjoyed every minute!

We have a strong impression of a really well-led home with a genuine open door policy.

The Manager and the staff who work with her and know my dad, have also been a great support to me – after a horrible year prior to him moving to Ashbrook Court I was also very shaky emotionally. I don’t think they realise how much they’ve done for me by showing me I can totally trust them in their care for my father and frankly I can’t thank them enough.

Janet, October 19, 2015

My aunt was admitted here in mid-August. Before admission I was impressed by the caring attitude to me as a carer, by the clean and attractive environment and the smiling friendliness of the staff.

My aunt is a single lady, unused to communal living and the staff have gently introduced her to this by allowing her plenty of time to grow accustomed to it. I am delighted that my aunt is as happy at Ashbrook Court Care Home and impressed by how well the staff know her. I always feel very welcome and am very grateful to the team and all of the staff for their kindness to us both.

 

May 5, 2015

To Dimple and staff at Ashbrook Court

I write to offer my sincere thanks for the loving care and attention that you have given to my sister during the time she was with you.  It was always a great comfort knowing that she was being so well looked after by you all.

Once she had settled at Ashbrook she was happy and content.  She always looked clean and well cared for and she had a lovely room which was always fresh and clean.

I am obviously very sad at her passing but glad that her last days were spent in such a pleasant environment where she was as content as was possible.

In much appreciation

Bob

Our home manager, Torie Pollard is here to help you and your family.
If you have a care enquiry please contact Torie on: 0203 434 1632.
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