CQC Rating

At Ashbrook Court Care Home we are committed to providing high-quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People’s care plans were person-centred and identified all of a person’s care and support needs.
  • People and those acting on their behalf told us they were treated with care, kindness, respect, and dignity. Staff had a good rapport and relationship with the people they supported, and observations demonstrated what people told us.
  • One person told us, “The staff are fantastic, so kind and caring. Staff come in and chat, they are very caring and thoughtful.”
  • People were supported and treated with dignity and respect; and involved as partners in their care. We observed many examples whereby people were treated with kindness and compassion.
  • One relative said, “I feel my family member is safe, the staff always seem to be watching what is happening. The staff know their moods and can read their face.”
  • People told us they felt safe. One person told us, “I feel safe.” A second person when asked if they felt safe, told us, “Yes, I feel safe, I am settled.”
  • One person commented, “The staff are so lovely, they treat me very well indeed. I cannot fault them” Another one added, “I have got the most gorgeous carers, they listen to me.”
  • Relatives confirmed they were happy with the care and support provided for their family member. One relative told us, “The staff are fantastic, so kind and caring. They come in and chat, they are very thoughtful.” Another relative said, “The carers are friendly. The young cleaner always chats and if I was going into care, I would want to come here.”
  • The management team were open, promoted a positive culture for people using the service that was person centred and were not defensive when areas for improvement were discussed.
  • Staff told us they felt supported by the management team. Staff stated they could do to the management team if they had any concerns and this included the service’s business manager. Staff felt listened to, respected and valued.