9.7
carehome.co.uk 113 reviews
Survey
Highlights
Real feedback from residents and relatives reflecting compassionate care that makes a difference.
Feedback & Innovation
We believe that understanding how we are doing, means listening, reflecting, and hearing your views. Each year, we run a survey with our residents and families to hear directly from them: what we are getting right, and where there is room to grow. This allows us to keep improving and innovating, so we can continue delivering the highest standards of care our residents deserve. We are pleased to share the findings from our latest surveys.
Resident Survey
The feedback from residents in our latest survey at Ashbrook paints a warm and positive picture of a home where people feel happy, safe and cared for. Every resident told us they are happy with the care and support they receive, 100% feel safe living at Ashbrook, and every resident said the home has a real family feel. 100% of residents told us the team is always available when needed and that they are treated with kindness, dignity and respect. This warmth shines through in their own words, with one resident telling us, “The staff are wonderful. There’s nothing more you could want for,” another sharing, “Everybody is nice, the staff are lovely and the food is excellent. There is always something happening,” and one simply saying, “I like it here, it’s lovely. I like having new friends.”
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Family Survey
Families at Ashbrook gave equally positive feedback in our latest survey. Every relative confirmed they are overall satisfied with the care and support their loved one receives, with 100% believing the team is capable of providing the care their relative needs and that their loved one is treated with kindness and compassion. Every family agreed that the quality of care is of the highest standard, and 96% confirmed the food meets their relative’s individual needs. Families also told us the home and gardens are clean, tidy and well maintained. The sense of community at Ashbrook clearly resonates with families, with one sharing, “The consistency of staff has meant that carers are familiar with my relative and she is clearly more settled,” and another telling us simply, “It is a pleasure to visit and be part of the Ashbrook community.”
What Our Families Say
The home is well run by management and nurses. Food is good with a variety of different dishes available. A variety of activities are offered and special days celebrated. The staff really care for residents making them as comfortable as possible. The décor, rooms and communal areas are designed to make residents feel at home.
Mike
Resident’s husband
We are extremely happy with this home and would recommend it. The staff are all caring and lovely. The entertainment for residents is excellent, everyone’s birthday is celebrated. There are regular outings. All the carers are kind and caring to residents. It is clean and friendly.
Maria
Resident’s daughter
I booked a week’s respite for my husband. My experience – welcoming environment, staff friendly and approachable. My husband was relaxed in my presence. If I had questions it was no problem getting clarification.
Hyacinth
Resident’s wife
First class facilities, very good staff. Excellent entertainment for residents. It is a very cheerful and happy place for everyone. Good food, good care and a nice place to be.
Peter
Resident’s family
I can’t speak highly enough of the staff and management of Ashbrook Court. From the warm welcome on arrival to the in-depth social, emotional and medical support given, I’m so glad we moved my friend here. Her needs have been 100% met with consideration and care. I have no hesitation in recommending this wonderful care home.
Sarah
Resident’s friend
The staff were so supportive when we brought Dad in. They have kept us updated and nothing is too much trouble. Dad has settled in well, seems happy, and always says how lovely everyone is. We now have peace of mind knowing Dad is safe and well cared for.
Amanda
Resident’s daughter
The staff are very caring and attentive to everyone’s needs. The residents are well looked after and the home is always warm and welcoming.
Val
Resident’s wife
An outstanding care home, with lovely caring staff at every level. I am so pleased I chose Ashbrook Court. I can relax knowing my father is being looked after and treated with love, respect and dignity. If anyone is considering care for a loved one, this is the home.
Linda Resident’s daughter
Linda
Resident’s daughter
Overall very happy! The reception staff always friendly and happy. Staff are happy to talk and help with any questions we may have. Lunch looks delicious. Hairdresser, maintenance, housekeeping, and activities, all fantastic. Nurses, always about to answer questions.
Anne
Resident’s daughter
All the staff and the manager have been amazing. My mum looks well cared for and is very comfortable in her lovely room. We as a family very much appreciate the care and kindness our mum is receiving.
Lesley
Resident’s daughter
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