The safety of our treasured residents and team is our absolute priority. At present, our care home regulator, The Care Quality Commission, is continuing to monitor and engage with care providers to maintain standards and promote the delivery of best practice.



We are pleased to share the positive findings of their report published on 24th June 2020 into the safety and effectiveness of care at Ashbrook Court. The report inspected four aspects of infection control and was conducted by telephone interview:

• Safe Care and Treatment
• Staffing arrangements
• Protection from Abuse
• Assurance Processes, Monitoring and Risk Management


The report assessed that we are managing the impact of the Covid-19 pandemic. Specifically:

• There were systems to assess and respond to risks regarding infection prevention and control, including those associated with COVID-19.

• Essential equipment, such as personal protective equipment, was available in sufficient quantities to help us manage the impact of COVID-19.

• We had taken steps to ensure the environment was as effective as possible in containing an outbreak of COVID-19.

• There were enough suitably skilled staff to provide people with safe care in a respectful and dignified way during the COVID-19 pandemic.

• People were being safeguarded from abuse, harassment and discrimination.

• There were effective systems to monitor the overall quality and safety of care being provided at the service during the COVID-19 pandemic.

The CQC concluded that: “Risks relating to the pandemic had been considered and completed. The registered manager confirmed no agency staff were utilised at the service, with existing staff picking up additional shifts where required. Staff had been given additional support and training to ensure their skills were kept up to date and there had been enough staff available to provide safe care and support to people at all times.”

In addition, “The registered manager confirmed COVID 19 had not impacted on people receiving their prescribed medication. The service was able to access support from health and social care professionals to ensure their needs could be met. People were enabled and supported by staff to stay in contact with family and friends. The registered manager confirmed they received good support from the provider [Carebase].

You can read the full report here.

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