We provide nursing, residential and dementia care in all of our homes, along with two dedicated specialist dementia care homes, on a long-term or short-term basis. We can advise you and address any of your concerns to help you decide on the type of care that best suits your loved one’s needs.
Our highly qualified team of nurses work around the clock to ensure there is someone available to see to the needs of our residents at all times.
Our team is fully trained and experienced in providing superior medical care for all day-to-day needs. There will, however, be times when our residents need to see a GP or perhaps a dentist. We make sure everyone has access to this locally and ensure they are up to date with routine check-ups.
Our team is fully trained and experienced in providing medical care for all day-to-day needs. There will, however, be times when our residents need to see a GP or perhaps a dentist. We make sure everyone has access to this locally and ensure they are up to date with routine check-ups.
Of course, but it is far more than that. Creating an elegant, homely and practical environment is a vital part of our service offer. Our homes are designed to be vibrant, safe and stimulating, promote independence and provide excellent care.
Each of our homes is kitted out with state-of-the-art equipment, from pressure relieving mattresses for a more restful sleep to sophisticated nurse call systems and sensory lighting, which help dementia residents find their way at night.
We have an open door policy and you can visit as much as you like. We draw up a personal care plan for your loved one to ensure that all their needs are met. You will soon get a feel for how happy they are here. You are always welcome to meet with the home manager or a senior member of the team to address any concerns, as often as you like.
As a care service provider, we are subject to random inspections from the Care Quality Commission, the independent regulator of health and social care in England. Our homes regularly achieve very high results in these inspections. We have regional business managers who are also responsible for monitoring quality standards in our homes, with monthly visits and reports completed and submitted to senior management. Complaints and concerns raised within any of our homes are always dealt with promptly, and recorded as part of an ongoing internal audit process.
We totally understand this and promote independence as much as possible. We believe this is vital but at the same time see to the needs of our residents, such as administering medication or assisting with washing or dressing, in a dignified manner.
Our ratio of carers/nurses to each resident is well above the government guidelines, as we believe it is important to give each resident the time and care that they need at all times.
There are no visiting times – you can visit whenever you want, as much as you want. We encourage family, as well as friends, to become fully integrated into life in our homes. Everyone is invited to the many events we host, for example.
Yes. These are essential in letting us know someone needs help in an instant.
We will take as much time as your loved one needs to help settle them into their new home. Our team is not only highly experienced but passionate about integrating each resident into life at their new home. That could mean changing the environment to one they are most comfortable with. We encourage you to bring along your relatives’ most prized possessions and mementoes to help create their own personal haven.
Our top priority is to ensure everyone feels happy, healthy and at home in our care. Each resident is assigned a key worker and a comprehensive care plan is created, detailing everything from nursing and dietary requirements to background history and likes, dislikes and hobbies.
In short, however they wish. We encourage residents to continue the hobbies and interests they are passionate about and will support this in any way we can, whilst creating opportunities for them to also try new things.
We believe providing ‘meaningful occupation’ is essential in helping residents to really enjoy themselves and make the most of their time with us. Our varied and interesting programme of activities and outings are incredibly popular and give residents the chance to get to know each other. There are many spaces designed specifically for socialising and simple things like mealtimes provide plenty of opportunity to have a chat.
Your loved one will get to know everyone very quickly, team members and residents alike, and soon make friends for life.
Yes, as we believe it is really important they are supported to remain active members of their local community. We frequently organise outings and open our doors to a countless amount of local talent from entertainers to fitness instructors as well as children who visit as part of our intergenerational partnerships.
Of course! We have a lot of fun doing so and no milestone goes by uncelebrated without a beautiful homemade cake! In fact, we don’t always need a birthday or anniversary to celebrate, as we love to make an event out of the simplest occasion. These are fantastic ways of bringing happiness and laughter into our home. Residents, their families, our team members and local community thoroughly enjoy the many events we host at our home throughout the year.
We serve delicious food, and in fact, the entire eating experience is very important to us. Our meals are freshly prepared on site by a team of fantastic chefs using locally sourced ingredients wherever possible. Our chef and their team carefully create menus that are interesting and seasonal, catering to different preferences and dietary requirements.
Not at all. We do have set mealtimes and do encourage residents to sit and eat together as it can be a great social experience, where staff also sit down and enjoy mealtimes together. However, there will be times when a resident would prefer to eat away from larger groups and that is absolutely fine. There are a variety of quieter spaces to do so.