Providing peace of mind for family and residents
At Ashbrook Court, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heartwarming response to our 2024/2025 survey.
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that ten out of ten families feel the team provides the care residents need. One relative told us “I have never met such caring staff, they know everything about our dad; what he likes/what he doesn’t like. We feel blessed that our dad is at Ashbrook Court.”
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 100% of relatives said that they are made to feel welcome when they visit, while 100% of residents said they are happy living here. One family member told us: “My friend has lived in Ashbrook Court for nearly 3 years. Throughout this time her friends and family have consistently found the level of care outstanding:Compassionate and Capable.“
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. 100% of residents said they are supported to take part in activities and hobbies. One resident said: “The home is safe and there is entertainment every day. I feel comfortable here. I like going on trips on the bus and I like that we have a hairdresser.”