Our ratings

At Ashbrook Court Care Home, we are committed to providing high-quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

We were inspected by CQC, but not rated, as part of a routine targeted safety inspection in February 2022, which we were proud to pass. Examples of best practice were highlighted in our report including procedures for visits, in accordance with government guidance, and ensuring regular communication with families. Inspectors confirmed that appropriate infection prevention controls were in place, staff training was up to date and enhanced cleaning schedules were being followed.

Whilst our overall ‘requires improvement’ rating remains from our inspection on 4th September 2019, we have ‘good’ ratings in ‘caring’ and ‘effective’. Since this time we are proud to have embedded robust quality systems. These are being consistently managed by our skilled team who are committed to embedding best practice and embracing continual improvement. Actions are reviewed weekly and learning is used to drive positive outcomes for our residents and their families. Medication safety systems are led and overseen by a clinical manager on each floor with accountability for sustaining safe practice.  Jonathane, our home manager is knowledgeable in the company’s systems, having led quality improvement at other homes in the Carebase group, and is committed to ensuring the systems in place at Ashbrook Court, reflect a high standard of care.

Here is what the Care Quality Commission (CQC) said about our home:

  • We observed many examples whereby people were treated with kindness and compassion and staff had a good rapport with the people they supported. One resident said: “The staff are so lovely, [they] treat me very well indeed. I cannot fault them.” Another added: “The staff are fantastic, so kind and caring. Staff come in and chat, they are very caring and thoughtful.”
  • People were supported to maintain their personal appearance. One person was noted to be smartly dressed, wearing make-up and jewellery. She told us, “I am very well looked after. I have got my favourite dress on; the girls did my make-up. I have my make-up on for when my husband comes to visit.”
  • Relatives confirmed they had been kept informed of the service’s visiting arrangements at Ashbrook Court Care Home throughout the pandemic. Comments from relatives included, “They [Ashbrook Court Care Home] always update us; in fact, we have just had an update today” and, “We have been informed by newsletter and emails.
  • People’s comments about staffing levels were positive. One person told us, “I am looked after well, not rushed. I think there are enough staff, they are good.”
  • The dining experience for people was positive. People were not rushed to eat their meal, and where they required staff assistance, this was provided in a dignified and respectful manner. The meals provided were in enough quantities and looked appetising.
  • Relatives’ comments relating to the overall cleanliness of the service was positive and included, “It’s quite perfect without any of those smells you get in some homes, it’s excellent, that’s why we chose this home.”
  • Staff told us they felt supported by the management team. Staff stated they could go to the management team if they had any concerns. Staff felt listened to, respected, and valued.
  • The management team was open, promoted a positive culture for people using the service that was person-centred and were not defensive when areas for improvement were discussed.

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