Whilst our overall ‘requires improvement’ rating remains, we have ‘good’ ratings in ‘caring’ and ‘effective’ and our rating in ‘well-led’ has also improved. We have ensured new, robust quality systems are in place. These are being consistently managed by our skilled team who are committed to embedding best practice and embracing change. Actions are reviewed weekly and learning is used to drive positive outcomes for our residents and their families. Medication safety systems are led and overseen by a clinical manager on each floor with accountability for sustaining safe practice. Jonathane, our new home manager is well versed in the company’s systems, having led quality improvement at other homes in the Carebase group, and he is committed to ensuring the systems in place at Ashbrook Court, reflect a high standard of care.
Here is what the Care Quality Commission (CQC) said about our home:
- We observed many examples whereby people were treated with kindness and compassion and staff had a good rapport with the people they supported. One resident said: “The staff are so lovely, [they] treat me very well indeed. I cannot fault them.” Another added: “The staff are fantastic, so kind and caring. Staff come in and chat, they are very caring and thoughtful.”
- People were supported to maintain their personal appearance. One person was noted to be smartly dressed, wearing make-up and jewellery. She told us, “I am very well looked after. I have got my favourite dress on; the girls did my make-up. I have my make-up on for when my husband comes to visit.”
- Relatives confirmed they had no concerns relating to the safety of their family member. One relative told us, “I feel [family member] is safe; the staff always seem to be watching what is happening. They [staff] know their moods and can read their faces.”
- The dining experience for people was positive. People were not rushed to eat their meal, and where they required staff assistance, this was provided in a dignified and respectful manner. The meals provided were in enough quantities and looked appetising.
- People’s comments about staffing levels were positive. One person told us, “I am looked after well, not rushed. I think there are enough staff, they are good.”
- Staff told us they felt supported by the management team. Staff stated they could go to the management team if they had any concerns. Staff felt listened to, respected, and valued.
- The management team was open, promoted a positive culture for people using the service that was person-centred and were not defensive when areas for improvement were discussed.